Scope
This policy explains how Kenna Technology Group LLC handles information collected through kennatechnologygroup.com, kennalabs.com, related inquiry forms, and website chat experiences. Kenna Labs is a product studio operating within Kenna Technology Group LLC.
Information we collect
When you submit an inquiry or use website chat, we may collect your name, work email address, company name, phone number, organization size, inquiry type, service interest, and the context you choose to provide. Our hosting and security providers may also process technical information such as IP address, browser type, device information, requested pages, timestamps, and security events.
How we use information
We use information to respond to inquiries, assess whether a conversation or potential engagement is appropriate, operate and protect the websites, maintain business records, improve our services and products, and meet legal obligations. We do not use a form submission or chat conversation to create a consulting relationship.
Service providers and analytics
Cloudflare supports website hosting, delivery, and security. HubSpot supports forms, contact records, communications, and website chat. If you use the chatbot, HubSpot processes the information you provide on our behalf so we can qualify and respond to your inquiry. With your permission, Google Analytics helps us understand aggregate website use, including pages viewed, general traffic sources, device and browser information, and interactions with site content. These providers process information under their own terms and privacy commitments while supporting our business.
Cookies and similar technologies
Our providers may use cookies or similar technologies for security, form functionality, preferences, analytics, and chat. Google Analytics remains disabled unless you select “Accept analytics” in our cookie notice. HubSpot's chatbot requests consent before using chat cookies that help maintain a conversation and its history across pages, and it asks you to agree before we store and process the information you provide. We store your analytics choice in your browser, and you can change it at any time using “Cookie settings” in the website footer. Essential hosting, security, and form functions may operate independently of that analytics choice. You can also manage cookies through your browser settings, although blocking some technologies may affect site features.
Sharing and sale of information
We may share information with service providers that help us operate the websites and business, professional advisers, or authorities when reasonably necessary to protect rights, address security, or comply with law. We do not sell personal information for money.
Retention and security
We retain information only as long as reasonably necessary for the purposes described above, including business, security, and legal needs. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.
Your choices
You can unsubscribe from marketing communications using the link in those messages. To ask about, correct, or request deletion of information you submitted, use our contact form. We may need to verify your identity before completing a request, and some information may be retained where permitted or required.
Children and changes
These business websites are not directed to children under 13, and we do not knowingly seek information from them. We may update this policy as our websites and services change. The effective date above identifies the current version.
Contact
Questions about this policy may be submitted through the Kenna Technology Group contact form.